Privacy Policy
Last updated: 5 November 2026
This policy explains what personal information Much Cleaner Limited collects when you enquire about or book a clean, why we collect it, who we share it with, and the rights you have over it.
1. Who we are
Much Cleaner Limited ("Much Cleaner", "we", "us") is the data controller for the information described in this policy. We are a cleaning company operating across London.
| Company | Much Cleaner Limited |
|---|---|
| Company number | 17218895 (registered in England & Wales) |
| Registered office | 47 Connersville Way, Croydon, CR0 4FD |
| hello@muchcleaner.co.uk | |
| Phone | 07507 905658 |
2. What we collect
We only collect what we need to quote for and carry out a clean.
When you submit an enquiry or booking
- About you — your name, email address and phone number.
- Whether you are a letting agent, landlord, business or tenant, and your company or agency name where you give one.
- About the property — the address, property type, number of bedrooms, bathrooms and WCs, whether carpet cleaning is needed, the condition of the property, and any extras.
- About the job — your preferred and alternative dates, how we will get access, and any notes you add.
- The price you were quoted and the breakdown behind it.
Automatically
- A one-way encrypted version of your IP address when you submit a form. We cannot reverse this to recover your IP. It exists only to stop the same source flooding us with automated submissions.
- Standard server logs kept by our hosting provider for security and reliability.
We do not ask for payment card details through this website, and we do not knowingly collect information from children.
3. Why we use it, and our lawful basis
| What for | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry, preparing a quote and arranging the clean | Contract — or steps taken at your request before entering one |
| Carrying out the clean and dealing with any issues afterwards | Contract |
| Invoicing, accounting and keeping tax records | Legal obligation |
| Preventing automated spam and abuse of our forms | Legitimate interests — keeping our service available and secure |
| Keeping a record of enquiries so we can pick up a conversation later | Legitimate interests — running and improving our business |
| Sending marketing emails about our services | Consent, or our legitimate interests where you are an existing business customer. You can opt out at any time. |
| Measuring our adverts with the Meta Pixel | Your consent, given on the cookie banner and withdrawable at any time |
We do not use your information to make automated decisions that produce legal or similarly significant effects. The instant price shown on the website is a quote based on the details you enter, not a decision about you.
4. Who we share it with
We do not sell your personal information. We share it only with the suppliers who help us run the business, and only so far as they need it:
- Brevo (Sendinblue, France) — sends our notification and reply emails and holds our contact records.
- Vercel (USA) — hosts this website and processes form submissions.
- Meta Platforms Ireland Ltd (Ireland, with processing in the USA) — measures our adverts through the Meta Pixel, only if you accept on the cookie banner. See section 8.
- Supabase (hosted in the EU) — our internal job and customer management system.
- Our cleaning staff — given the property address, access details and job notes they need to carry out the work, and nothing more.
- Our accountant, insurers and professional advisers, where required.
- Letting agents or landlords where they arranged the clean, so they can be told the job is done and be invoiced for it.
We will also disclose information if the law requires it, or to establish or defend legal claims.
5. Transfers outside the UK
Some of our suppliers are based outside the UK, including Vercel and, if you accept advertising cookies, Meta. Where personal information is transferred outside the UK, we rely on UK adequacy regulations or on standard contractual clauses approved for use in the UK, together with additional safeguards where needed.
6. How long we keep it
| Information | Kept for |
|---|---|
| Enquiries that do not become bookings | 24 months from your last contact with us |
| Customer and job records | 6 years after the last job, for tax and legal claim purposes |
| Invoices and accounting records | 6 years, as required by HMRC |
| Marketing contacts | Until you unsubscribe, then a minimal record so we do not contact you again |
| Encrypted IP records used for spam prevention | A short rolling period, then deleted |
7. Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you.
- Correct it if it is wrong or incomplete.
- Erase it, where we no longer have a good reason to keep it.
- Restrict or object to how we use it, including objecting to direct marketing at any time.
- Portability — receive certain information in a machine-readable format.
- Withdraw consent at any time, where we relied on consent.
To exercise any of these, email hello@muchcleaner.co.uk. We will respond within one month. There is no charge unless a request is clearly unfounded or excessive.
8. Cookies and advertising measurement
We use the Meta Pixel to measure how our Facebook and Instagram adverts perform. It is switched off until you choose Accept on the cookie banner. If you choose Reject, or make no choice, nothing from Meta loads and nothing is stored for advertising.
If you accept:
- Meta sets two cookies in your browser, _fbp and _fbc, and receives the pages you view on this site, the fact that you sent an enquiry or tapped our phone or WhatsApp link, the guide price shown where there was one, and your IP address and browser details.
- We keep the advert details from the link you arrived on (for example the campaign name) for the length of your visit, and attach them to any enquiry you send, so we know which advert it came from.
We do not send Meta your name, email address, phone number or property address.
Your choice is remembered in your browser under the name mc_consent. You can change it at any time with Cookie settings at the bottom of every page. Choosing Reject there switches the Pixel off, removes Meta's two cookies and clears the advert details we were holding.
If you tell us how you heard about us on a form, we keep that answer with your enquiry.
We do not use any other advertising or analytics tags. Fonts are served from our own website. Our hosting provider sets essential cookies needed to serve and secure the site.
9. How we protect your information
Access to our systems is restricted to people who need it, protected by individual accounts, and our website and internal systems are served over encrypted connections. We hold public liability insurance of £2,000,000.
10. Complaints
If you are unhappy with how we have handled your personal information, please tell us first at hello@muchcleaner.co.uk so we can put it right.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
11. Changes to this policy
If we change how we handle personal information we will update this page and change the date at the top. Where a change is significant we will tell affected customers directly.